One of my friend had a battery problem in HP Laptop. This is the interesting chat he had with the support personal. Due to Privacy concern all the personal data has be removed from the chat.
Sir,
Recently my battery is showing some abnormal behavior
1.Battery
is not getting fully charged.It gets only charged to 98%or 99%. After
being 99 or 98 % charged its not getting fully charged even though i
plug in for 8-10hrs.
2.System often gets shut down all of a sudden when the battery
status is about 30%.After getting switched off so, i was able to start
the system only by plugging in.
[Saturday,
March 24, 2012 4:26 PM] -- Automatically generated message:Your
support request has been submitted and is in queue. We are
experiencing high support volumes on this queue and longer wait
times. Please wait momentarily while the system connects you with the
next available support specialist.
[Saturday,
March 24, 2012 4:26 PM] -- Automatically generated message:You
are now chatting with support specialist Punam G.
[Saturday,
March 24, 2012 4:26 PM] -- Punam G says:Welcome
to HP Total Care for Notebook support. My name is Punam. Please give
me a few moments while I review your issue description.
NOTE:
For security reasons, PLEASE DO NOT send credit card information via
chat.
[Saturday,
March 24, 2012 4:27 PM] -- AT says:K..tak
ur time
[Saturday,
March 24, 2012 4:31 PM] -- AT says:hello...
[Saturday,
March 24, 2012 4:32 PM] -- Punam G says:Hello
****
[Saturday,
March 24, 2012 4:33 PM] -- AT says:ya
[Saturday,
March 24, 2012 4:34 PM] -- Punam G says:If
I understand the issue correctly , battery is not charging
properly
am I correct
[Saturday,
March 24, 2012 4:35 PM] -- Punam G says:Please
confirm the following information
Serial number
-**********
Product number- ********
Operating system –
Windows 7
And Email address -**********@gmail.com
[Saturday,
March 24, 2012 4:35 PM] -- AT says:ya
not getting fully charged n some abnormal behaviours too..
[Saturday,
March 24, 2012 4:36 PM] -- AT says:ya...information
it right
[Saturday,
March 24, 2012 4:36 PM] -- AT says:i
tried even with ubuntu 11.10 also...but not getting fully charged
[Saturday,
March 24, 2012 4:40 PM] -- Punam G says:Did
you purchased the notebook from India
[Saturday,
March 24, 2012 4:40 PM] -- AT says:ya
[Saturday,
March 24, 2012 4:41 PM] -- Punam G says:There
is a different HP department which take care of all concerns related
to notebooks purchased in India Kindly kind give me a minute while I
transfer this chat session to dedicated queue
[Saturday,
March 24, 2012 4:42 PM] -- AT says:also
recently in hp battery check the efficiency of my battery decreased
more than 10%
[Saturday,
March 24, 2012 4:42 PM] -- Punam G says:okay
[Saturday,
March 24, 2012 4:44 PM] -- Automatically generated message:The
HP Support technician, Sitara I has been assigned to your case.
[Saturday,
March 24, 2012 4:44 PM] -- Sitara I says:Hello
****, my name is Sitara. In the Active Chat Support group, I will be
taking over your case from here. Please give me a 3-4 minutes to
review your case and I will be with you shortly.
[Saturday,
March 24, 2012 4:45 PM] -- AT says:K
[Saturday,
March 24, 2012 4:48 PM] -- Sitara I says:****,
I see that you have an issue regarding battery is not responding
properly and system shuts down even if the battery is 30% remaining
am I correct?
[Saturday,
March 24, 2012 4:49 PM] -- AT says:ya
battery is never getting fully charged...but system shut down most of
the times not always
[Saturday,
March 24, 2012 4:50 PM] -- Sitara I says:Please
don't worry I shall try my level best to assist you resolve the
issue.
[Saturday,
March 24, 2012 4:51 PM] -- Sitara I says:Please
confirm and update the details in question;
1. Serial
Number : *********
2. Model Number : HP Pavilion dv6-6016TX NB
PC
3. Email ID :***********@gmail.com
4.
Location of purchase : IN:India
5. Current location :
IN:India
6. Primary Contact No : +91**********
7.
Alternative Contact No (if any) // Best time to reach over phone if
required: Kindly update
[Saturday,
March 24, 2012 4:52 PM] -- AT says:contact
no:+91-**********
[Saturday,
March 24, 2012 4:52 PM] -- Sitara I says:Thank
you for the information.
[Saturday,
March 24, 2012 4:54 PM] -- Sitara I says:Lets
try to update the BIOS and HP battery health check.
[Saturday,
March 24, 2012 4:55 PM] -- AT says:i
have updated it recently
[Saturday,
March 24, 2012 4:55 PM] -- Sitara I says:Great.
[Saturday,
March 24, 2012 4:55 PM] -- Sitara I says:I
appreciate your efforts.
[Saturday,
March 24, 2012 4:56 PM] -- Sitara I says:Lets
perform a HP battery health check.
[Saturday,
March 24, 2012 4:56 PM] -- Sitara I says:Steps
to perform a battery health check.
1. Click Start
2.
Click HP Support Assistant
3. Click Troubleshoot
4.
Click the Power, Thermal and Mechanical button
5. From the
Power tab, click HP Battery Check.
[Saturday,
March 24, 2012 4:57 PM] -- AT says:is
der any faciltiy to attach a screenshot..i hav it right infront of
me
[Saturday,
March 24, 2012 4:57 PM] -- Sitara I says:****,
you can send it to us to this email address :
needinstantsupport@hp.com
[Saturday,
March 24, 2012 4:58 PM] -- AT says:k
shud i giv any other details along with it?
[Saturday,
March 24, 2012 4:59 PM] -- Sitara I says:Please
put this chat ID in the subject line : 22030900.
[Saturday,
March 24, 2012 4:59 PM] -- AT says:k
[Saturday,
March 24, 2012 5:01 PM] -- AT says:done
[Saturday,
March 24, 2012 5:02 PM] -- Sitara I says:Okay,
please let me check the mail thank you.
[Saturday,
March 24, 2012 5:04 PM] -- AT says:battery
status is 98% for about 2 hrs now
[Saturday,
March 24, 2012 5:04 PM] -- Sitara I says:Thank
you for being online.
[Saturday,
March 24, 2012 5:06 PM] -- Sitara I says:I
examined the snapshot and it states that the battery is fine the
issue must be with the BIOS update or with the operating system.
[Saturday,
March 24, 2012 5:06 PM] -- Sitara I says:Please
let me know the BIOS version.
[Saturday,
March 24, 2012 5:06 PM] -- Sitara I says:Please
click on start > select run > type msinfo32.
[Saturday,
March 24, 2012 5:07 PM] -- AT says:first
of all bios update was downloaded from hp website and installed..
[Saturday,
March 24, 2012 5:07 PM] -- Sitara I says:Let
me know BIOS version.
[Saturday,
March 24, 2012 5:07 PM] -- AT says:i
didnt make any update myself
[Saturday,
March 24, 2012 5:08 PM] -- AT says:secondly
the problem persists in both windows and linux(ubuntu) operating
system...so i dont think its problem with OS
[Saturday,
March 24, 2012 5:11 PM] -- AT says:shud
i send that snapshot of system information??
[Saturday,
March 24, 2012 5:12 PM] -- Sitara I says:Please
let me inform you that the issue is not with the battery because it
has passed the HP battery test.
[Saturday,
March 24, 2012 5:12 PM] -- Sitara I says:Lets
try doing a battery calibration.
[Saturday,
March 24, 2012 5:12 PM] -- Sitara I says:Steps
to perform Battery Calibaratoin
1. Follow the steps
below to calibrate the battery power meter readings.
2.
Connect the AC adapter and allow the battery to charge to 99% - 100%
of capacity.
3. Disconnect the AC adapter from the notebook
PC.
4. Click Start , enter power in the Search field, and
then selectPower Options from the list.
5. Select Create a
power plan from the left sidebar.
6. Click in the Plan name
field and type Calibrator . Then, press Enter .
7. Select
Never for all topics in the On battery column.
8. Click
Create to accept the values and force the battery to consistently
discharge.
9. Allow the battery to discharge completely
until the notebook PC shuts down.
10. Connect the AC adapter
and restart the notebook PC.
11. After calibration, return
to the Power Options dialog box (Step 3) and select your default
power plan setting.
[Saturday,
March 24, 2012 5:15 PM] -- AT says:this
need 4hrs rt..is this your instant support??
[Saturday,
March 24, 2012 5:16 PM] -- AT says:i
have complete discharge recently...
[Saturday,
March 24, 2012 5:16 PM] -- Sitara I says:****,
we are trying to provide you troubleshooting steps instantly.
[Saturday,
March 24, 2012 5:17 PM] -- AT says:when
my battery is about 10%..i entered into command prompt and discharged
it completely
[Saturday,
March 24, 2012 5:17 PM] -- AT says:but
it didnt help anyway...
[Saturday,
March 24, 2012 5:18 PM] -- AT says:so
i dont think complete discharge is a solution
[Saturday,
March 24, 2012 5:18 PM] -- Sitara I says:****,
please perform the battery calibration this might help you resolve
the issue.
[Saturday,
March 24, 2012 5:21 PM] -- AT says:I
was desperate with this battery problem. I searched for different
ways to solve the issue. I tried this caliberation in Windows and I
did the same in linux through shell
[Saturday,
March 24, 2012 5:22 PM] -- AT says:but
it didnt solve the problem
[Saturday,
March 24, 2012 5:24 PM] -- Sitara I says:****,
please let me inform you that you need to visit the service center
for further assistance as we have isolated the battery from being the
issue.
[Saturday,
March 24, 2012 5:25 PM] -- AT says:Doesnt
HP hav onsite service??
[Saturday,
March 24, 2012 5:26 PM] -- AT says:My
laptop is in warrenty period
[Saturday,
March 24, 2012 5:27 PM] -- AT says:My
address is * ***, **** Hall. IIT KHARAGPUR, WEST BENGAL
[Saturday,
March 24, 2012 5:28 PM] -- Sitara I says:****,
I understand your concern but let me explain you that the engineer
visits the customer premises only with the part that needs to be
replaced and as per the troubleshooting we have isolated the issue
from being caused by hardware.
[Saturday,
March 24, 2012 5:28 PM] -- Sitara I says:I
kindly request you to visit the service center.
[Saturday,
March 24, 2012 5:29 PM] -- AT says:how
can u tel that this is not a hardware issue..
[Saturday,
March 24, 2012 5:30 PM] -- Sitara I says:Because
the battery status is showing OK.
[Saturday,
March 24, 2012 5:31 PM] -- AT says:Also
i have Paid for 1 year service along with my initial laptop cost...
[Saturday,
March 24, 2012 5:32 PM] -- Sitara I says:****,
as I have informed earlier the engineer visits only with the part
that needs to be changed, so kindly co-operate.
[Saturday,
March 24, 2012 5:32 PM] -- AT says:Its
not working fine. Its the software that is showing it is okay. the
software designed by you may be preset to show always ok.
[Saturday,
March 24, 2012 5:33 PM] -- AT says:Physically
the battery is not working fine...
[Saturday,
March 24, 2012 5:34 PM] -- Sitara I says:Please
let me inform you that the Battery health check gives the right
status.
[Saturday,
March 24, 2012 5:34 PM] -- AT says:Do
NOT fully charging n Sudden shut down Come under ur 'OK'
STATUS??????
[Saturday,
March 24, 2012 5:35 PM] -- Sitara I says:Please
let me inform you that you can visit the service center for further
information regarding the issue.
[Saturday,
March 24, 2012 5:35 PM] -- AT says:OR
r u claiming that WINDOWS n LINUX Operating system battery time
wrongly???
[Saturday,
March 24, 2012 5:36 PM] -- Sitara I says:Please
let me know your location I will provide you the service center
details.
[Saturday,
March 24, 2012 5:36 PM] -- AT says:This
is insane I regret buying HP .....
[Saturday,
March 24, 2012 5:37 PM] -- AT says:I
never suggest anyone to buy HP....
[Saturday,
March 24, 2012 5:37 PM] -- AT says:its
disgusting..!!
[Saturday,
March 24, 2012 5:37 PM] -- AT says:And
'Instant support' troubles the customer without giving proper
support..
[Saturday,
March 24, 2012 5:38 PM] -- Sitara I says:I
apologize for the inconvenience, I understand you are upset but we
cannot change the battery untill it is informed by battery health
check.
[Saturday,
March 24, 2012 5:40 PM] -- AT says:HP
dont giv any proper driver support(for linux) and NOW CUSTOMER
SUPPORT IS ALSO HORRIBLE...)anyway my location is...kharagpur,west
bengal
[Saturday,
March 24, 2012 5:42 PM] -- Sitara I says:Thank
you for the information.
[Saturday,
March 24, 2012 5:43 PM] -- AT says:I
Wasted my money buying HP product and more important by chatting with
HP INSTANT SUPPORT....
[Saturday,
March 24, 2012 5:43 PM] -- Sitara I says:Please
let me inform you that we don't support Linux.
[Saturday,
March 24, 2012 5:45 PM] -- AT says:Does
the customer become a slave by purchasing hp??...does the customer
ask to give windows??
[Saturday,
March 24, 2012 5:46 PM] -- AT says:U
R forcing us to buy windows...u r not giving us the freedom to
choose...Even DELL HAS PROPER SUPPORT FOR LINUX(UBUNTU)
[Saturday,
March 24, 2012 5:47 PM] -- Sitara I says:Please
find the details of the service center.
1ST. FLOOR, ASHOK
NAGAR, STATION ROAD
CORPORATION BANK BUILDING,MIDNAPUR
TOWN
,DIST- PASCHIM MIDNAPORE
9733628861
10,
Wood Street Flat no. 4 & 5, 1st Floor
9831148913
H/NO-7/7,S.P.
Road, Word No. 9 (Near Malda Zela Parisad) North Baluchar
91
033-44065401
Shop No:15 , 1st Floor Kapil Centre, Sevoke
Road
9832577404
Holding No. 281 G.T.Road East
Ground Floor, Muchipara, Police Line,P.O.: Sreepally
9378448460
[Saturday,
March 24, 2012 5:47 PM] -- AT says:so
service centre is also not nearby..
[Saturday,
March 24, 2012 5:48 PM] -- AT says:HP
IS GREAT...i really admire..ur service,service centres location, ur
windows affection,BATTERY CHeck god damn Software
[Saturday,
March 24, 2012 5:49 PM] -- AT says:Atleast
tel me this
[Saturday,
March 24, 2012 5:49 PM] -- Sitara I says:I
apologize for the inconvenience, I would be upset if I was in your
place.
[Saturday,
March 24, 2012 5:52 PM] -- AT says:I
know u r not in my place and dont try to play me by telling the crap
written in ur training mannual
[Saturday,
March 24, 2012 5:53 PM] -- AT says:Is
there any issue or complaing no..with
[Saturday,
March 24, 2012 5:53 PM] -- AT says:which
i can approach the customer service centre
[Saturday,
March 24, 2012 5:54 PM] -- Sitara I says:You
can send an email to the same ID I provided you in the beginning of
the chat.
[Saturday,
March 24, 2012 5:55 PM] -- AT says:So
that??
[Saturday,
March 24, 2012 5:56 PM] -- Sitara I says:Please
note the email address : needinstantsupport@hp.com
[Saturday,
March 24, 2012 5:56 PM] -- AT says:what
should i sent -my system probleM??
[Saturday,
March 24, 2012 5:57 PM] -- Sitara I says:You
can send us about the suggestions or complains to the same email ID.
[Saturday,
March 24, 2012 5:57 PM] -- AT says:Shud
i sent the entire chat log??
[Saturday,
March 24, 2012 5:58 PM] -- AT says:Do
i have to again draft an email regarding the problem??
[Saturday,
March 24, 2012 5:59 PM] -- Sitara I says:Let
me inform you that this whole chat session is documented need not
worry about that you can mention about the case ID : 22030900
[Saturday,
March 24, 2012 6:00 PM] -- AT says:Am
asking if i send an email to that id wil it help anyway or wil it be
like ur support??
[Saturday,
March 24, 2012 6:02 PM] -- Sitara I says:It
will be examined by the supervisor you can send in the email.
[Saturday,
March 24, 2012 6:02 PM] -- AT says:Am
chatting with u for about 1.5 hrs still my battery status is 98%
percent...
[Saturday,
March 24, 2012 6:04 PM] -- AT says:May
BE as "HP Instant Support Professional" SAYS its the
problem with WINDOWS os system provided by HP...
[Saturday,
March 24, 2012 6:04 PM] -- Sitara I says:****
I understand your concern but please let me explain you that this
issue happens with the battery as and how the battery ages.
[Saturday,
March 24, 2012 6:05 PM] -- AT says:So
u r now admitting that its ur regular problem with all hp laptops??
[Saturday,
March 24, 2012 6:07 PM] -- AT says:I
am also en engineer...I can understand that efficiency of battery can
decrease but not fully charged or sudden system shutdown are your
problems...
[Saturday,
March 24, 2012 6:07 PM] -- Sitara I says:Please
let me inform inform you that it is not only HP with all the battery
the issue happens as and how it ages.
[Saturday,
March 24, 2012 6:07 PM] -- AT says:of
hp only..
[Saturday,
March 24, 2012 6:07 PM] -- Sitara I says:Please
perform the battery health check 2-3 times this might help you
resolve the issue.
[Saturday,
March 24, 2012 6:08 PM] -- AT says:God
damn am tired by the battery check..
[Saturday,
March 24, 2012 6:08 PM] -- Sitara I says:I
apologize battery calibration.
[Saturday,
March 24, 2012 6:10 PM] -- AT says:When
purchasing u have given the warrenty that system wil work properly
atleast for 1 year ie without these battery issues(not getting fully
charged,sudden system shut downs)...
[Saturday,
March 24, 2012 6:10 PM] -- Sitara I says:Please
visit the service center.
[Saturday,
March 24, 2012 6:12 PM] -- AT says:Then
what the hell u people are here??Finally i just wasted my 2hrs in
chatting with u +RS 48k in purchasing HP..IS that all what u can
do??
[Saturday,
March 24, 2012 6:14 PM] -- AT says:I
am tired with ur unfruitful suggestions n with ur HP SERVICES,SUPPORT
& PRODUCT.. I willl try to convince my friends that hp is not
worth buying by sharing my experience on Social networks
[Saturday,
March 24, 2012 6:16 PM] -- Sitara I says:I
shall arrange for a call back and my supervisor would get back to you
in 1 or 2 business days.
[Saturday,
March 24, 2012 6:17 PM] -- AT says:.....LET
GOD SAVE OTHERS FROM HP..!!!! eventhough GOD didnt save me from
HP....BYE...FOR U PERSONALLY keep playing with the customers with ur
routine crap and waste their time..
[Saturday,
March 24, 2012 6:18 PM] -- Sitara I says:Thank
for your valuable feedback
Keywords: HP dv6, HP support, HP ubuntu driver, HP Service Center.
