Facebook and Gtalk via Pidgin in Ubuntu 12.10

For Facebook

1.   Open Pidgin and select add account.
2.   In basic tab set
      Protocol:  XMPP
      Username:facebook username (not email address)
       Resource : Pidgin 
      Domain: chat.facebook.com
      password: facebook password 
      Local Alias: same as name in facebook
3.   In Advanced 
      Connection security : Use encryption if available
      untick allow  plain text auth over unencrypted streams
      Connect port: 443
      Connect Server: chat.facebook.com
      File Transfer Proxy and Bosh url must be empty
4.  If you are behind a proxy server the go to proxy tab and select HTTP and enter proxy server details
5.  Then save settings. This will connect you to the facebook chat.

 

 For Gtalk 

1.   Open Pidgin and select add account.
2.   In basic tab set
      Protocol:  XMPP
      Username:gmail username (without @gmail.com)
      Resource : Pidgin 
      Domain: gmail.com
      password: google password (generate application specific password and enter that if you have activated two stage verification in google account)
      Local Alias: same as name in google account
3.   In Advanced 
      Connection security : Use old-style SSL
      untick allow  plain text auth over unencrypted streams
      Connect port: 443
      Connect Server: talk.google.com
      File Transfer Proxy:proxy.eu.jabber.org or keep empty
      Bosh url must be empty
4.  If you are behind a proxy server the go to proxy tab and select HTTP and enter proxy server details
5.  Then save settings. This will connect you to the google chat.

Note: These settings are tested for facebook only on 32 bit Ubuntu 12.10 with Pidgin 2.10.6 (libpurple 2.10.6). The settings are tested for gtalk on both 32 and 64 bit Ubuntu 12.10 with Pidgin 2.10.6 (libpurple 2.10.6). I will test facebook chat on 64 bit soon and update the post

Chat settings for Pidgin behind a proxy in Ubuntu 12.04

 For Gtalk 

1.   Open Pidgin and select add account.
2.   In basic tab enter your user name, domain as gmail.com and also your password.
3.   In Advanced select Use old-style SSL, connect port 443 and connect server talk.google.com
4.  In proxy tab set Use Environmental Settings
5.  Then save settings. This will connect you to the gtalk.

For this to work /etc/environment should have the proxy settings. If not available then add the proxy settings to /etc/environment. It will look like this

http_proxy="http://144.16.192.218:8080/"
https_proxy="https://144.16.192.218:8080/"
ftp_proxy="ftp://144.16.192.218:8080/"
socks_proxy="socks://144.16.192.218:8080/"
HTTP_PROXY="http://144.16.192.218:8080/"
HTTPS_PROXY="https://144.16.192.218:8080/"
FTP_PROXY="ftp://144.16.192.218:8080/"
SOCKS_PROXY="socks://144.16.192.218:8080/"

Installing Vidalia (Tor) in Ubuntu 12.04

To use onion routing in Ubuntu 12.04 you can use either of the following methods:

 Method 1

The first option is to download tor browser bundle and extract  it. Tor can be launched by running start-tor-browser script in extracted directory. If permission is denied then run "chmod -R +x * in a terminal to add executable bit to the files. During first run, Stop tor, Set the proxy in vidalia settings and Start tor again. Once the connection is established tor browser will come automatically. This is a tweaked version of firefox. By default, add-ons and other extensions are disabled. The proxy settings and port of privoxy can be found from Edit-> Preferences->Advanced->Network->Settings. You can copy the proxy and port to any application's proxy settings to make it work behind tor.

Method 2

1. Vidalia can be installed from the command line or synaptic or USC. I prefer to use the terminal for installation. If privoxy is already installed in the system then it needs to be removed as it will interfere with working of polipo.

sudo apt-get install vidalia polipo tor sudo apt-get remove privoxy

2. The config file of torr needs to edited (replaced) with the following text. Run the command in terminal gedit ~/.vidalia/torrc and paste the following :

s# Set the Tor Circuit Build time to find faster tor servers, increments of seconds CircuitBuildTimeout 2 # connections while Tor is not in use. KeepalivePeriod 60 # Force Tor to consider whether to build a new circuit every NUM seconds. NewCircuitPeriod 15 # Set How many entry guards we should we keep at a time NumEntryGuards 8 

3. Now edit the  /etc/tor/torrc  file and remove the "#" from the line " ControlPort 9051" so that vidalia could control tor (sudo nano /etc/tor/torrc )

4. Use  sudo visudo and add the following lines at the end of file

myUserName ALL= NOPASSWD: /etc/init.d/tor myUserName ALL= NOPASSWD: /usr/bin/polipo 

Save by Ctrl+O followed by enter key and exit by Ctrl+X

5. Using editor command sudo gedit /etc/polipo/config replace the contents of /etc/polipo/config with

### Basic configuration ### ******************* # Uncomment one of these if you want to allow remote clients to # connect: # proxyAddress = "::0" # both IPv4 and IPv6 # proxyAddress = "0.0.0.0" # IPv4 only proxyAddress = "127.0.0.1" proxyPort = 8118 # If you do that, you'll want to restrict the set of hosts allowed to # connect: # allowedClients = "127.0.0.1, 134.157.168.57" # allowedClients = "127.0.0.1, 134.157.168.0/24" allowedClients = 127.0.0.1 allowedPorts = 1-65535 # Uncomment this if you want your Polipo to identify itself by # something else than the host name: proxyName = "localhost" # Uncomment this if there's only one user using this instance of Polipo: cacheIsShared = false # Uncomment this if you want to use a parent proxy: # parentProxy = "squid.example.org:3128" # Uncomment this if you want to use a parent SOCKS proxy: socksParentProxy = "localhost:9050" socksProxyType = socks5 ### Memory ### ****** # Uncomment this if you want Polipo to use a ridiculously small amount # of memory (a hundred C-64 worth or so): # chunkHighMark = 819200 # objectHighMark = 128 # Uncomment this if you've got plenty of memory: # chunkHighMark = 50331648 # objectHighMark = 16384 chunkHighMark = 67108864 ### On-disk data ### ************ # Uncomment this if you want to disable the on-disk cache: diskCacheRoot = "" # Uncomment this if you want to put the on-disk cache in a # non-standard location: # diskCacheRoot = "~/.polipo-cache/" # Uncomment this if you want to disable the local web server: localDocumentRoot = "" # Uncomment this if you want to enable the pages under /polipo/index? # and /polipo/servers?. This is a serious privacy leak if your proxy # is shared. # disableIndexing = false # disableServersList = false disableLocalInterface = true disableConfiguration = true ### Domain Name System ### ****************** # Uncomment this if you want to contact IPv4 hosts only (and make DNS # queries somewhat faster): # # dnsQueryIPv6 = no # Uncomment this if you want Polipo to prefer IPv4 to IPv6 for # double-stack hosts: # # dnsQueryIPv6 = reluctantly # Uncomment this to disable Polipo's DNS resolver and use the system's # default resolver instead. If you do that, Polipo will freeze during # every DNS query: dnsUseGethostbyname = yes ### HTTP ### **** # Uncomment this if you want to enable detection of proxy loops. # This will cause your hostname (or whatever you put into proxyName # above) to be included in every request: disableVia = true # Uncomment this if you want to slightly reduce the amount of # information that you leak about yourself: # censoredHeaders = from, accept-language # censorReferer = maybe censoredHeaders = from,accept-language,x-pad,link censorReferer = maybe # Uncomment this if you're paranoid. This will break a lot of sites, # though: # censoredHeaders = set-cookie, cookie, cookie2, from, accept-language # censorReferer = true # Uncomment this if you want to use Poor Man's Multiplexing; increase # the sizes if you're on a fast line. They should each amount to a few # seconds' worth of transfer; if pmmSize is small, you'll want # pmmFirstSize to be larger. # Note that PMM is somewhat unreliable. # pmmFirstSize = 16384 # pmmSize = 8192 # Uncomment this if your user-agent does something reasonable with # Warning headers (most don't): # relaxTransparency = maybe # Uncomment this if you never want to revalidate instances for which # data is available (this is not a good idea): # relaxTransparency = yes # Uncomment this if you have no network: # proxyOffline = yes # Uncomment this if you want to avoid revalidating instances with a # Vary header (this is not a good idea): # mindlesslyCacheVary = true # Suggestions from Incognito configuration maxConnectionAge = 5m maxConnectionRequests = 120 serverMaxSlots = 8 serverSlots = 2 tunnelAllowedPorts = 1-65535 

6. When using vidalia, it attempts to start tor and polipo, but as default this is already running! But it not connected to the tor network. As a result vidalia returns an error message.To solve this problem we have to remove the service from startup. For that sudo apt-get install sysv-rc-conf. After installation run sudo sysv-rc-conf. It will display a table , scroll down by the use of arrow key to the line with tor and disable all ticks by the use of space key. Do the same for polipo. sysv-rc-conf  can be quit by using the key q.

7. Run vidalia and edit the settings. Set the proxy which you use.

proxy: 10.3.100.211

Type: HTTP and HTTPS

8. Open startup applications from the settings button on left extreme of top panel  and add two new entries. One for vidalia and one for polipo. Tor will be started by vidalia. So donot setup startup for tor. The polipo startup is set with a delay. If polipo starts before vidalia and tor it will control the port and tor will fail. So polipo must start after vidalia and tor. This is ensured by the delay (sleep 100). Startup application commands are:

vidalia

sleep 100 && polipo &

9. Go to System Settings in top panel and open Network  and select Network Proxy. Set the following values in manual mode. This will globally make the system configured to use tor proxy values.

http , https and ftp 127.0.0.1:8118

socks host 127.0.0.1:9050

10. Reboot the system
12. To use tor in firefox follow either steps

a) Set the proxy to

http , https and ftp 127.0.0.1:8118

socks host 127.0.0.1:9050

b) Install torbutton mozilla addon

http://mac.softpedia.com/get/Internet-Utilities/Torbutton.shtml

Use toggle tor status for enabling and disabling tor in firefox

c) Use foxyproxy for custom proxy management

use 27.0.0.1:8118 and other proxies in a mixed manner specifying custom patterns in urls. (I prefer this method ).

13. In google chrome/ chromium use proxy switchy :  
https://chrome.google.com/webstore/detail/caehdcpeofiiigpdhbabniblemipncjj 

13.  For torrent use the client vuze. and set the proxy to socks  127.0.0.1:9050

14.  If you are using virtualbox then we can use the host tor network in the guest os. For that set all proxy in guest OS as : 10.0.2.2:8188

Some Applications and Troubleshooting for Ubuntu 12.04

1. Installing dropbox in Ubuntu 12.04

                 Dropbox installation is not as easy for users behind a proxy. Two major problems seen during dropbox installation are:

(i) If dropbox is installed from repositories using apt-get or synaptic or usc, usually a screen appears asking for permission everytime we launch dropbox and most of the times it doesnt launch.

(ii)Drobox deamon fails to download and install automatically after dropbox installation.

                       The dropbox installation can be easily done as follows. Instead of installing dropbox available in repositories go to dropbox website. Download dropbox for ubuntu 64 bit or 32 bit.Now install this by opening in ubuntu software center or using the following commands:

sudo dpkg -i

sudo apt-get -f install

While launching dropbox it will try to download and install the daemon. It will show connection problem if you are behind a proxy. Close the dropbox and run the following command in terminal.

32-bit:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86" | tar xzf -        

64-bit:

cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf - 

 Now you can launch dropbox and the account and proxy details can be entered.

2. Download Manger for Ubuntu (with some features of IDM)

                      Windows users are blessed with a great Internet download Manager. But there is no linux version for this. Also there is  great difficulty in installing IDM via wine. The best download manager availabe for linux is prozgui. It can be installed by adding ppa by typing the following command in the terminal:

sudo add-apt-repository ppa:alza/project
sudo apt-get update
sudo apt-get install prozgui

For users behind a proxy it may be difficult to add ppa. It can be installed by manually adding the following lines to /etc/apt/sources.list

deb http://ppa.launchpad.net/alza/project/ubuntu precise main
deb-src http://ppa.launchpad.net/alza/project/ubuntu precise main 

The signing key is available to remove GPG errors.

Now run the following commands in terminal to install.

sudo apt-get update
sudo apt-get install prozgui

In the prozgui  prefernces panel the number of threads can be increased up to 30. In proxy tab the proxy server details can be entered.

The prozgui doesn't get  integrated to browser. For firefox flashgot add-on can be used for this purpose.

INSTALL MICROSOFT OFFICE 2007 IN UBUNTU 12.04 or 12.10

I have successfully installed Microsoft Office 2007 in Ubuntu 12.04.  I installed on both 32 bit and 64 bit machine. The steps are little different for the different architecture.The instruction for installing MS Office in 12.04 has a slight difference from that I earlier explained for Ubuntu 11.10.

Update: This method works in Ubuntu 12.10 as well. This works on Mint 14, XUbuntu 12.04, XUbuntu 12.10, etc also. This method is expected to work on 13.04 and 13.10 but is not tested. Please inform through comment if it works fine in later versions of Ubuntu/Mint.

[Note: Click here for Installation of Microsoft Office 2010 in Ubuntu 12.10/13.04/13.10 ]

1. First step was to install wine1.4, winetricks,  wine-gecko1.4. If winbind is not installed install it also.

sudo apt-get install wine1.4 winetricks wine-gecko1.4  

2. Secondly install Microsoft Core fonts

sudo apt-get install msttcorefonts 


 If you have any problem with the installation then download the offline installer and do the setup as follows: 

wget http://imaginux.com/repos/pool/renzo/msttcorefonts-offline_1.0-0ubuntu1_all.deb sudo dpkg -i msttcorefonts-offline_1.0-0ubuntu1_all.deb  

3. 32 bit users can directly go to step 4.  64 bit users only must run the following commands in a terminal. This will set the Windows version as 32 bit. The Microsoft Office is available for 32 bit only.

[Warning:  rm -rf ~/.wine will remove the all programs and configuration under wine. If you have something important in that directory please backup before running the following commands.]

rm -rf ~/.wine export WINEARCH=win32 wineboot --update  


4. Run winetricks in terminal and following screen appears. Select Install a Windows DLL or Component and Press Ok.

 In the next window tick the following packages
 a) dotnet20
 b)msxml3
 c)gdiplus
 d)riched20
 e)riched30
 f)vcrun2005

[This step can be run in command line also. You can use winetricks dotnet20 for installing dotnet 20. The different components can be installed all together also by the command  winetricks dotnet20 msxml3 gdiplus riched20 riched30 vcrun2005.But during installation of msxml3 it will give a download link. This has to downloaded and put inside the folder 
/home/user/.cache/winetricks/msxml3 and the command needs to be re-run. During installation of dotnet20 it may give an error dialog. Just press Ok. It wont affect the installation. If installation of dotnet20 fails then follow the instructions give down. )

This step may fail while installing dotnet20. It will return an error: dotnet20 requires Microsoft Installer 3.0. In that case download Microsoft Installer 3 and install it. Use the command "wine  path to installer" after cleaning wine directory and reconfiguring it using following commands.

[Warning:  rm -rf ~/.wine will remove the all programs and configuration under wine. If you have something important in that directory please backup before running the following commands.]


rm -rf ~/.wine export WINEARCH=win32 wineboot --update winecfg  



Again run winetricks and select above packages and install.

MSXML 3 installation may also fail. In that case you have to download msxml3.msi
and copy to  /home/user/.cache/winetricks/msxml3. Run winetricks again and install the above said packages.

4. Copy the Windows installation to home directory. Extract the ISO image. Now in terminal run the installer by using "wine  path to installer". Select Office 2007 Enterprise. Enter your Microsoft Product Key in next Screen. Accept the EULA. 

 Now select the Customize option in Next Screen.

From the dropdown Menu at the Left side of Microsoft Office Select the components you want to install.

Click Install Now. Wait for the installation to complete.

 

Press Close. If office installation fails delete the wineprefix and start from scratches.
To run the Installed office go to Dash and type Microsoft Office.

During First run select I dont want to use Microsoft Update

Now I am able to run Microsoft Office 2007 in Ubuntu 10.10.

 5. I installed SP2 after this as it has the option to save as PDF also. The installation is simple. Just type " wine path to installer" in terminal (wine office2007sp2-kb953195-fullfile-en-us.exe). Now service pack three is also available to download

Now I am able to run to Microsoft Office 2007 Service Pack 2 without any problem.

Note : 1. By installing cups-pdf (sudo apt-get install cups-pdf), we can have a pdf printer in wine. This way, we can export to PDF not only from MS Office, but also from any other application installed in wine
                 2. VBA macros need microsoft visual basic runtimes which is available for installation via winetricks as vb2run, vb3run, vb4run, vb5run, vb6run, etc.

HOW TO INSTALL MICROSOFT OFFICE 2007 IN UBUNTU 11.10

Microsoft Office is my favourite office application. The default LibreOffice in Ubuntu 11.10 lacks a lot of Features in MS Office. To install microsoft office in Ubuntu 11.10 I followed the following steps. I first installed on 32 bit Ubuntu and later on 64 bit machine. The steps are little different for the different architecture.

Note:  Click here for Installation of Microsoft Office 2010 in Ubuntu 12.10/13.04/13.10
Note:  Click here for Installation of Microsoft Office 2007 in Ubuntu 12.04/12.10


1. First step was to install wine1.3, winetricks, wine1.3-gecko. If winbind is not installed install it also.


sudo apt-get install wine1.3 winetricks wine1.3-gecko  

2. Secondly install Microsoft Core fonts

sudo apt-get install msttcorefonts 

 If you have any problem with the installation then download the offline installer and do the setup as follows:

wget http://imaginux.com/repos/pool/renzo/msttcorefonts-offline_1.0-0ubuntu1_all.deb sudo dpkg -i msttcorefonts-offline_1.0-0ubuntu1_all.deb  
3. This step is only for 64 bit users only. Run the following in a terminal:

[Warning:  rm -rf ~/.wine will remove the all programs and configuration under wine. If you have something important in that directory please backup before running the following commands.]  

rm -rf ~/.wine export WINEARCH=win32 wineboot --update  

4. Run winetricks in terminal and following screen appears. Select Install a Windows DLL or Component and Press Ok.

 In the next window tick the following packages
 a) dotnet20
 b)msxml3
 c)gdiplus
 d)riched20
 e)riched30
 f)vcrun2005

This step may fail while installing dotnet20. It will return an error: dotnet20 requires Microsoft Installer 3.0. In that case download Microsoft Installer 3http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE"776FD4138C&displaylang=en and install it. Use the command "wine  path to installer"
Use the following commands and clean wine directory 

[Warning:  rm -rf ~/.wine will remove the all programs and configuration under wine. If you have something important in that directory please backup before running the following commands.] 

rm -rf ~/.wine  

Now reconfigure wine with following command followed by winecfg. Select windows version as Windows XP.

wineboot --update winecfg  

Again run winetricks and select above packages and install.

MSXML 3 installation may also fail. In that case you have to download msxml3.msi
and copy to  /home/user/.cache/winetricks/msxml3. Run winetricks again and install the above said packages.

4. Copy machine.config from mono installation to DOTNET

cp /etc/mono/2.0/machine.config /home/user/.wine/drive_c/windows/Microsoft.NET/Framework/v2.0.50727/CONFIG/machine.config  
If this step is not done Microsoft Office Installation fails with following error:

fixme:rpc:handle_bind_error unexpected status value 1765
err:rpc:RpcAssoc_BindConnection rejected bind for reason

5. Copy the Windows installation to home directory. Extract the ISO image. Now in terminal run the installer by using "wine  path to installer". Select Office 2007 Enterprise. Enter your Microsoft Product Key in next Screen. Accept the EULA.

 Now select the Customize option in Next Screen.

From the dropdown Menu at the Left side of Microsoft Office Select " Run all from my Computer"

Click Install Now. Wait for the installation to complete.

 

Press Close. If office installation fails delete the wineprefix and start from scratches.
To run the Installed office go to Dash and type Microsoft Office.

During First run select I dont want to use Microsoft Update

Now I am able to run Microsoft Office 2007 in Ubuntu 10.10.
Update :
 I installed SP2 after this as it has the option to save as PDF also. The installation is simple. Just type " wine path to installer" in terminal (wine office2007sp2-kb953195-fullfile-en-us.exe).

Now I am able to run to Microsoft Office 2007 Service Pack 2 without any problem.

An Intersting Chat With HP Instant Support

One of my friend had a battery  problem in HP Laptop. This is the interesting chat he had with the support personal. Due to Privacy concern all the personal data has be removed from the chat.

Sir,

 Recently my battery is showing some abnormal behavior

1.Battery is not getting  fully charged.It  gets only charged to 98%or 99%. After being 99 or 98 %  charged its not getting fully charged even though i plug in for 8-10hrs.
2.System  often gets shut down all of a sudden when the battery status is about 30%.After getting switched off so, i was able to start the system  only by plugging in.

[Saturday, March 24, 2012 4:26 PM] -- Automatically generated message:Your support request has been submitted and is in queue. We are experiencing high support volumes on this queue and longer wait times. Please wait momentarily while the system connects you with the next available support specialist.

[Saturday, March 24, 2012 4:26 PM] -- Automatically generated message:You are now chatting with support specialist Punam G.

[Saturday, March 24, 2012 4:26 PM] -- Punam G says:Welcome to HP Total Care for Notebook support. My name is Punam. Please give me a few moments while I review your issue description.

NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.

[Saturday, March 24, 2012 4:27 PM] -- AT says:K..tak ur time

[Saturday, March 24, 2012 4:31 PM] -- AT says:hello...

[Saturday, March 24, 2012 4:32 PM] -- Punam G says:Hello ****

[Saturday, March 24, 2012 4:33 PM] -- AT says:ya

[Saturday, March 24, 2012 4:34 PM] -- Punam G says:If I understand the issue correctly , battery is not charging properly
am I correct

[Saturday, March 24, 2012 4:35 PM] -- Punam G says:Please confirm the following information
Serial number -**********
Product number- ********
Operating system – Windows 7
And Email address -**********@gmail.com

[Saturday, March 24, 2012 4:35 PM] -- AT says:ya not getting fully charged n some abnormal behaviours too..

[Saturday, March 24, 2012 4:36 PM] -- AT says:ya...information it right

[Saturday, March 24, 2012 4:36 PM] -- AT says:i tried even with ubuntu 11.10 also...but not getting fully charged

[Saturday, March 24, 2012 4:40 PM] -- Punam G says:Did you purchased the notebook from India

[Saturday, March 24, 2012 4:40 PM] -- AT says:ya

[Saturday, March 24, 2012 4:41 PM] -- Punam G says:There is a different HP department which take care of all concerns related to notebooks purchased in India Kindly kind give me a minute while I transfer this chat session to dedicated queue

[Saturday, March 24, 2012 4:42 PM] -- AT says:also recently in hp battery check the efficiency of my battery decreased more than 10%

[Saturday, March 24, 2012 4:42 PM] -- Punam G says:okay

[Saturday, March 24, 2012 4:44 PM] -- Automatically generated message:The HP Support technician, Sitara I has been assigned to your case. 

[Saturday, March 24, 2012 4:44 PM] -- Sitara I says:Hello ****, my name is Sitara. In the Active Chat Support group, I will be taking over your case from here. Please give me a 3-4 minutes to review your case and I will be with you shortly.

[Saturday, March 24, 2012 4:45 PM] -- AT says:K 

[Saturday, March 24, 2012 4:48 PM] -- Sitara I says:****, I see that you have an issue regarding battery is not responding properly and system shuts down even if the battery is 30% remaining am I correct?

[Saturday, March 24, 2012 4:49 PM] -- AT says:ya battery is never getting fully charged...but system shut down most of the times not always

[Saturday, March 24, 2012 4:50 PM] -- Sitara I says:Please don't worry I shall try my level best to assist you resolve the issue.

[Saturday, March 24, 2012 4:51 PM] -- Sitara I says:Please confirm and update the details in question;

1. Serial Number : *********

2. Model Number : HP Pavilion dv6-6016TX NB PC

3. Email ID :***********@gmail.com

4. Location of purchase : IN:India

5. Current location : IN:India

6. Primary Contact No : +91**********

7. Alternative Contact No (if any) // Best time to reach over phone if required: Kindly update

[Saturday, March 24, 2012 4:52 PM] -- AT says:contact no:+91-**********

[Saturday, March 24, 2012 4:52 PM] -- Sitara I says:Thank you for the information.

[Saturday, March 24, 2012 4:54 PM] -- Sitara I says:Lets try to update the BIOS and HP battery health check.

[Saturday, March 24, 2012 4:55 PM] -- AT says:i have updated it recently

[Saturday, March 24, 2012 4:55 PM] -- Sitara I says:Great.

[Saturday, March 24, 2012 4:55 PM] -- Sitara I says:I appreciate your efforts.

[Saturday, March 24, 2012 4:56 PM] -- Sitara I says:Lets perform a HP battery health check.

[Saturday, March 24, 2012 4:56 PM] -- Sitara I says:Steps to perform a battery health check.
1. Click Start
2. Click HP Support Assistant
3. Click Troubleshoot
4. Click the Power, Thermal and Mechanical button
5. From the Power tab, click HP Battery Check.

[Saturday, March 24, 2012 4:57 PM] -- AT says:is der any faciltiy to attach a screenshot..i hav it right infront of me

[Saturday, March 24, 2012 4:57 PM] -- Sitara I says:****, you can send it to us to this email address : needinstantsupport@hp.com

[Saturday, March 24, 2012 4:58 PM] -- AT says:k shud i giv any other details along with it?

[Saturday, March 24, 2012 4:59 PM] -- Sitara I says:Please put this chat ID in the subject line : 22030900.

[Saturday, March 24, 2012 4:59 PM] -- AT says:k

[Saturday, March 24, 2012 5:01 PM] -- AT says:done

[Saturday, March 24, 2012 5:02 PM] -- Sitara I says:Okay, please let me check the mail thank you.

[Saturday, March 24, 2012 5:04 PM] -- AT says:battery status is 98% for about 2 hrs now

[Saturday, March 24, 2012 5:04 PM] -- Sitara I says:Thank you for being online.

[Saturday, March 24, 2012 5:06 PM] -- Sitara I says:I examined the snapshot and it states that the battery is fine the issue must be with the BIOS update or with the operating system.

[Saturday, March 24, 2012 5:06 PM] -- Sitara I says:Please let me know the BIOS version.

[Saturday, March 24, 2012 5:06 PM] -- Sitara I says:Please click on start > select run > type msinfo32.

[Saturday, March 24, 2012 5:07 PM] -- AT says:first of all bios update was downloaded from hp website and installed..

[Saturday, March 24, 2012 5:07 PM] -- Sitara I says:Let me know BIOS version.

[Saturday, March 24, 2012 5:07 PM] -- AT says:i didnt make any update myself

[Saturday, March 24, 2012 5:08 PM] -- AT says:secondly the problem persists in both windows and linux(ubuntu) operating system...so i dont think its problem with OS

[Saturday, March 24, 2012 5:11 PM] -- AT says:shud i send that snapshot of system information??

[Saturday, March 24, 2012 5:12 PM] -- Sitara I says:Please let me inform you that the issue is not with the battery because it has passed the HP battery test.

[Saturday, March 24, 2012 5:12 PM] -- Sitara I says:Lets try doing a battery calibration.

[Saturday, March 24, 2012 5:12 PM] -- Sitara I says:Steps to perform Battery Calibaratoin


1. Follow the steps below to calibrate the battery power meter readings.
2. Connect the AC adapter and allow the battery to charge to 99% - 100% of capacity.
3. Disconnect the AC adapter from the notebook PC.
4. Click Start , enter power in the Search field, and then selectPower Options from the list.
5. Select Create a power plan from the left sidebar.
6. Click in the Plan name field and type Calibrator . Then, press Enter .
7. Select Never for all topics in the On battery column.
8. Click Create to accept the values and force the battery to consistently discharge.
9. Allow the battery to discharge completely until the notebook PC shuts down.
10. Connect the AC adapter and restart the notebook PC.
11. After calibration, return to the Power Options dialog box (Step 3) and select your default power plan setting.

[Saturday, March 24, 2012 5:15 PM] -- AT says:this need 4hrs rt..is this your instant support??

[Saturday, March 24, 2012 5:16 PM] -- AT says:i have complete discharge recently...

[Saturday, March 24, 2012 5:16 PM] -- Sitara I says:****, we are trying to provide you troubleshooting steps instantly.

[Saturday, March 24, 2012 5:17 PM] -- AT says:when my battery is about 10%..i entered into command prompt and discharged it completely

[Saturday, March 24, 2012 5:17 PM] -- AT says:but it didnt help anyway...

[Saturday, March 24, 2012 5:18 PM] -- AT says:so i dont think complete discharge is a solution

[Saturday, March 24, 2012 5:18 PM] -- Sitara I says:****, please perform the battery calibration this might help you resolve the issue.

[Saturday, March 24, 2012 5:21 PM] -- AT says:I was desperate with this battery problem. I searched for different ways to solve the issue. I tried this caliberation in Windows and I did the same in linux through shell

[Saturday, March 24, 2012 5:22 PM] -- AT says:but it didnt solve the problem

[Saturday, March 24, 2012 5:24 PM] -- Sitara I says:****, please let me inform you that you need to visit the service center for further assistance as we have isolated the battery from being the issue.

[Saturday, March 24, 2012 5:25 PM] -- AT says:Doesnt HP hav onsite service??

[Saturday, March 24, 2012 5:26 PM] -- AT says:My laptop is in warrenty period

[Saturday, March 24, 2012 5:27 PM] -- AT says:My address is * ***, **** Hall. IIT KHARAGPUR, WEST BENGAL

[Saturday, March 24, 2012 5:28 PM] -- Sitara I says:****, I understand your concern but let me explain you that the engineer visits the customer premises only with the part that needs to be replaced and as per the troubleshooting we have isolated the issue from being caused by hardware.

[Saturday, March 24, 2012 5:28 PM] -- Sitara I says:I kindly request you to visit the service center.

[Saturday, March 24, 2012 5:29 PM] -- AT says:how can u tel that this is not a hardware issue..

[Saturday, March 24, 2012 5:30 PM] -- Sitara I says:Because the battery status is showing OK.

[Saturday, March 24, 2012 5:31 PM] -- AT says:Also i have Paid for 1 year service along with my initial laptop cost...

[Saturday, March 24, 2012 5:32 PM] -- Sitara I says:****, as I have informed earlier the engineer visits only with the part that needs to be changed, so kindly co-operate.

[Saturday, March 24, 2012 5:32 PM] -- AT says:Its not working fine. Its the software that is showing it is okay. the software designed by you may be preset to show always ok.

[Saturday, March 24, 2012 5:33 PM] -- AT says:Physically the battery is not working fine...

[Saturday, March 24, 2012 5:34 PM] -- Sitara I says:Please let me inform you that the Battery health check gives the right status.

[Saturday, March 24, 2012 5:34 PM] -- AT says:Do NOT fully charging n Sudden shut down Come under ur 'OK' STATUS??????

[Saturday, March 24, 2012 5:35 PM] -- Sitara I says:Please let me inform you that you can visit the service center for further information regarding the issue.

[Saturday, March 24, 2012 5:35 PM] -- AT says:OR r u claiming that WINDOWS n LINUX Operating system battery time wrongly???

[Saturday, March 24, 2012 5:36 PM] -- Sitara I says:Please let me know your location I will provide you the service center details.

[Saturday, March 24, 2012 5:36 PM] -- AT says:This is insane I regret buying HP .....

[Saturday, March 24, 2012 5:37 PM] -- AT says:I never suggest anyone to buy HP....

[Saturday, March 24, 2012 5:37 PM] -- AT says:its disgusting..!!

[Saturday, March 24, 2012 5:37 PM] -- AT says:And 'Instant support' troubles the customer without giving proper support..

[Saturday, March 24, 2012 5:38 PM] -- Sitara I says:I apologize for the inconvenience, I understand you are upset but we cannot change the battery untill it is informed by battery health check.

[Saturday, March 24, 2012 5:40 PM] -- AT says:HP dont giv any proper driver support(for linux) and NOW CUSTOMER SUPPORT IS ALSO HORRIBLE...)anyway my location is...kharagpur,west bengal

[Saturday, March 24, 2012 5:42 PM] -- Sitara I says:Thank you for the information.

[Saturday, March 24, 2012 5:43 PM] -- AT says:I Wasted my money buying HP product and more important by chatting with HP INSTANT SUPPORT....

[Saturday, March 24, 2012 5:43 PM] -- Sitara I says:Please let me inform you that we don't support Linux.

[Saturday, March 24, 2012 5:45 PM] -- AT says:Does the customer become a slave by purchasing hp??...does the customer ask to give windows??

[Saturday, March 24, 2012 5:46 PM] -- AT says:U R forcing us to buy windows...u r not giving us the freedom to choose...Even DELL HAS PROPER SUPPORT FOR LINUX(UBUNTU)

[Saturday, March 24, 2012 5:47 PM] -- Sitara I says:Please find the details of the service center.
1ST. FLOOR, ASHOK NAGAR, STATION ROAD
CORPORATION BANK BUILDING,MIDNAPUR TOWN
,DIST- PASCHIM MIDNAPORE
9733628861

10, Wood Street Flat no. 4 & 5, 1st Floor
9831148913

H/NO-7/7,S.P. Road, Word No. 9 (Near Malda Zela Parisad) North Baluchar
91 033-44065401

Shop No:15 , 1st Floor Kapil Centre, Sevoke Road
9832577404

Holding No. 281 G.T.Road East Ground Floor, Muchipara, Police Line,P.O.: Sreepally
9378448460

[Saturday, March 24, 2012 5:47 PM] -- AT says:so service centre is also not nearby..

[Saturday, March 24, 2012 5:48 PM] -- AT says:HP IS GREAT...i really admire..ur service,service centres location, ur windows affection,BATTERY CHeck god damn Software

[Saturday, March 24, 2012 5:49 PM] -- AT says:Atleast tel me this

[Saturday, March 24, 2012 5:49 PM] -- Sitara I says:I apologize for the inconvenience, I would be upset if I was in your place.

[Saturday, March 24, 2012 5:52 PM] -- AT says:I know u r not in my place and dont try to play me by telling the crap written in ur training mannual

[Saturday, March 24, 2012 5:53 PM] -- AT says:Is there any issue or complaing no..with

[Saturday, March 24, 2012 5:53 PM] -- AT says:which i can approach the customer service centre

[Saturday, March 24, 2012 5:54 PM] -- Sitara I says:You can send an email to the same ID I provided you in the beginning of the chat.

[Saturday, March 24, 2012 5:55 PM] -- AT says:So that??

[Saturday, March 24, 2012 5:56 PM] -- Sitara I says:Please note the email address : needinstantsupport@hp.com

[Saturday, March 24, 2012 5:56 PM] -- AT says:what should i sent -my system probleM??

[Saturday, March 24, 2012 5:57 PM] -- Sitara I says:You can send us about the suggestions or complains to the same email ID.

[Saturday, March 24, 2012 5:57 PM] -- AT says:Shud i sent the entire chat log??

[Saturday, March 24, 2012 5:58 PM] -- AT says:Do i have to again draft an email regarding the problem??

[Saturday, March 24, 2012 5:59 PM] -- Sitara I says:Let me inform you that this whole chat session is documented need not worry about that you can mention about the case ID : 22030900

[Saturday, March 24, 2012 6:00 PM] -- AT says:Am asking if i send an email to that id wil it help anyway or wil it be like ur support??

[Saturday, March 24, 2012 6:02 PM] -- Sitara I says:It will be examined by the supervisor you can send in the email.

[Saturday, March 24, 2012 6:02 PM] -- AT says:Am chatting with u for about 1.5 hrs still my battery status is 98% percent...

[Saturday, March 24, 2012 6:04 PM] -- AT says:May BE as "HP Instant Support Professional" SAYS its the problem with WINDOWS os system provided by HP...

[Saturday, March 24, 2012 6:04 PM] -- Sitara I says:**** I understand your concern but please let me explain you that this issue happens with the battery as and how the battery ages.

[Saturday, March 24, 2012 6:05 PM] -- AT says:So u r now admitting that its ur regular problem with all hp laptops??

[Saturday, March 24, 2012 6:07 PM] -- AT says:I am also en engineer...I can understand that efficiency of battery can decrease but not fully charged or sudden system shutdown are your problems...

[Saturday, March 24, 2012 6:07 PM] -- Sitara I says:Please let me inform inform you that it is not only HP with all the battery the issue happens as and how it ages.

[Saturday, March 24, 2012 6:07 PM] -- AT says:of hp only..

[Saturday, March 24, 2012 6:07 PM] -- Sitara I says:Please perform the battery health check 2-3 times this might help you resolve the issue.

[Saturday, March 24, 2012 6:08 PM] -- AT says:God damn am tired by the battery check..

[Saturday, March 24, 2012 6:08 PM] -- Sitara I says:I apologize battery calibration.

[Saturday, March 24, 2012 6:10 PM] -- AT says:When purchasing u have given the warrenty that system wil work properly atleast for 1 year ie without these battery issues(not getting fully charged,sudden system shut downs)...

[Saturday, March 24, 2012 6:10 PM] -- Sitara I says:Please visit the service center.

[Saturday, March 24, 2012 6:12 PM] -- AT says:Then what the hell u people are here??Finally i just wasted my 2hrs in chatting with u +RS 48k in purchasing HP..IS that all what u can do??

[Saturday, March 24, 2012 6:14 PM] -- AT says:I am tired with ur unfruitful suggestions n with ur HP SERVICES,SUPPORT & PRODUCT.. I willl try to convince my friends that hp is not worth buying by sharing my experience on Social networks

[Saturday, March 24, 2012 6:16 PM] -- Sitara I says:I shall arrange for a call back and my supervisor would get back to you in 1 or 2 business days.

[Saturday, March 24, 2012 6:17 PM] -- AT says:.....LET GOD SAVE OTHERS FROM HP..!!!! eventhough GOD didnt save me from HP....BYE...FOR U PERSONALLY keep playing with the customers with ur routine crap and waste their time..

[Saturday, March 24, 2012 6:18 PM] -- Sitara I says:Thank for your valuable feedback

Keywords: HP dv6, HP support, HP ubuntu driver, HP Service Center.